Images not transferring?
Try the troubleshooter from your phone, scan this QR code:
Self-Service Resources
Training videos and common support links
Use these resources for common image transfer problems, training videos, and workstation support items.
Training video playlists
Open training playlists in YouTube for AmplifyPACS, DICOM.store, and LaraRad workflows.
Workstation support
Use these links when a workstation needs help launching, connecting, or preparing for remote support.
AmplifyPACS Support
Need additional help with your system?
Get help with image uploads, viewing, sharing, backup, workstation setup, and day-to-day AmplifyPACS questions.
During normal support hours, text message response time is usually a few minutes.
Email response time averages about 2 hours.
Voicemails are typically returned the following business day.
Best Ways to Get Help
Choose the support method that fits the issue
For the fastest resolution, include your practice or facility name, the workstation or user affected, the imaging software or modality involved, and a screenshot of any error message.
Support via Text messaging
This is the best and fastest way to get an answer about anything or to request techincal support. Start here.
Usually a few minutes during support hours
323-642-8508
Support via Email
Best for non-urgent or account related questions, longer explanations, account changes, training questions, or requests that need written detail.
Average response: about 2 hours
support@amplifypacs.com
Schedule a call back
For setting up a new accounts, advanced troubleshooting, training, setting up new devices, and replacing imaging equipment. Pick a time that works best for you, and we’ll help you get started.
Recommended for phone support
Call and leave a message
If you call directly and reach voicemail, leave your name, practice, return number, and a brief description of the issue.
Average response: following business day
323-642-8508
Helpful Details
What to include when contacting support
A few details up front can prevent back-and-forth and help us identify the issue faster.
- Practice, facility, or account name.
- Your name and the best return number.
- The workstation, user, or location affected.
- The imaging software, modality, or scanner involved.
- A screenshot or photo of any error message.
- Whether the issue affects one study, one workstation, or all studies.